May 14, 2012

Peace Prize for Mr Zuckerberg?

Loveable Facebook founder Mark Zuckerberg called his first few thousand users "dumb fucks" for trusting him with their data, published IM transcripts show. Facebook hasn't disputed the authenticity of the transcript.

Zuckerberg was chatting with an unnamed friend, apparently in early 2004. Business Insider, which has a series of quite juicy anecdotes about Facebook's early days, takes the credit for this one.

The exchange apparently ran like this:

Zuck: Yeah so if you ever need info about anyone at Harvard

Zuck: Just ask.

Zuck: I have over 4,000 emails, pictures, addresses, SNS

[Redacted Friend's Name]: What? How'd you manage that one?

Zuck: People just submitted it.

Zuck: I don't know why.

Zuck: They "trust me"

Zuck: Dumb fucks

The founder was then 19, and he may have been joking. But humour tells you a lot. Some might say that this exchange shows Zuckerberg was not particularly aware of the trust issue in all its depth and complexity.

Facebook is currently in the spotlight for its relentlessly increasing exposure of data its users assumed was private. This is nicely illustrated in the interactive graphic you can find hereor by clicking the piccie to the right.

In turn, its fall from grace has made backers of the 'social media' bubble quite nervous. Many new white collar nonjobs created since the mid-Noughties depend on the commercial value of your output, and persona;l information. (Both are invariably donated for free).

But there's a problem.

Much of the data created by Web2.0rrhea is turning out to be quite useless for advertisers - or anyone else. Marketeers are having a harder time justifying the expenditure in sifting through the Web 2.0 septic tank for the odd useful nugget of information.

Facebook's data stash is regarded as something quite special. It's authenticated against a real person, and the users tend to be over 35 and middle class - the ideal demographic for selling high value goods and services. In addition, users have so far been 'sticky' to Facebook, something quite exceptional since social networks fall out of fashion (Friends Reunited, Friendster) as quickly as they attract users.

Facebook also has something else going for it - ordinary users regard it as the natural upgrade to Hotmail. In fact, once the crap has been peeled away, there may not be much more to Facebook than the Yahoo! or Hotmail Address Book with knobs on: the contact book is nicely integrated, uploading photos to share easier, while everything else is gravy. Unlike tech-savvy users, many people remain loyal to these for years. 

http://www.theregister.co.uk/2010/05/14/facebook_trust_dumb/

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