March 6, 2013

It is the second time in a year that NatWest has been hit by problems.

NatWest customers are reporting widespread problems withdrawing cash and logging on to online banking.

Online and telephone banking, cash withdrawals and payments have been affected.

A NatWest spokesman said: "We are aware of problems that customers are having and apologise and will provide more information as soon as we have it."

One customer, Stuart Keel from London, said he discovered the problem when he tried to purchase some goods in a supermarket.

"I was out shopping after a night out with my partner to celebrate a birthday, I went into a very big chain supermarket, and unfortunately got the cash desk with all my shopping only to be told the card was declined.

"Really bad experience, very embarrassing. The evil looks you get from a cashier when you can't pay for what you’ve purchased."

It is the second time in a year that the bank has been hit by system problems.

In June millions of RBS, NatWest and Ulster Bank customers were affected after a software update failed, creating a backlog of balance and credit problems.

http://news.sky.com/story/1061199/natwest-banking-services-hit-by-p...